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Know how to help keep yourself and others healthy.

  • Should I get a vaccine?

    The federal government has authorized the use of three vaccines to protect Americans against the novel coronavirus. The CDC, as well as state, local and territorial public health agencies across the country recommend COVID-19 vaccination for everyone age 12 and older. We urge all members to strongly consider getting vaccinated when it’s available to them. There’s helpful information about the phased distribution plan available on

    FAQ sheets and other useful information about each vaccine can be found here:
    Health Alliance members and members of self-funded group health plans administered by Health Alliance will be able to receive the vaccine with no out-of-pocket costs when the vaccine is available to them.

    Individuals 12 and older can receive a vaccine through a public mass vaccination site, a local pharmacy or a healthcare provider. Contact your local Public Health agency for more information regarding vaccine availability in your area. Please remember to bring your insurance ID card or the Hally® app (on your mobile device) when you go in to receive the vaccine.

    As of this time, the federal government is covering the cost of the vaccine. It’s a $0* cost to you.

    * Providers may charge a fee for the administration of the vaccine, and the cost of this administration fee will be covered without applying copays, coinsurance or deductibles for most Health Alliance plans and self-insured plans administered by Health Alliance. Cost-sharing may apply for members covered under short-term, limited-duration plans or certain grandfathered group health plans. If you have questions about your specific coverage, please call the number on the back of your member ID card.

  • Do vaccines for the flu and/or pneumonia help protect against COVID-19?

    No. Vaccines for pneumonia and the flu will not protect you from COVID-19.

  • What can I do to lower my risk of getting the virus?
    • Get a COVID-19 vaccine when it’s available to you.
    • Wear a mask that covers your nose and mouth to help protect yourself and others.
    • Stay six feet apart from others who don’t live with you.
    • Avoid crowds and poorly-ventilated indoor spaces.
    • Wash your hands often with soap and water. Use hand sanitizer if soap and water aren’t available

      For more information about how to protect yourself from respiratory illnesses like COVID-19, visit the CDC website.

      *Virtual visits are a great way to avoid unnecessary travel to a doctor's office and are in line with the practice of social distancing. Your plan may offer Virtual Visits with a doctor through your Hally® mobile app or account. Member cost-sharing may apply. Additionally, your plan may also offer the services of our Nurse Advice Line at (855) 802-4612 at no cost to you. Certain self-funded employer group plans may offer alternative platforms for virtual doctor visits and telephone help lines. For more information on telehealth services, please see the question below, “Does my insurance cover any types of telehealth and/or virtual doctor visits?” As always, please visit a hospital emergency department for all serious conditions and call 911 for all emergencies.

  • Should I – and my family – be wearing facemasks in public?

    Masks help stop the spread of the virus. Always visit the CDC website for the most up-to-date information and recommendations about masks.
    The CDC’s website recommends the following:

    • For fully-vaccinated people:
      • Fully-vaccinated people can resume activities without wearing a mask, except where required by federal, state, local, tribal or territorial laws, rules and regulations, including local business and workplace guidance.
    •  For unvaccinated people:
      • Masks are critical to prevent getting and spreading COVID-19.
      • Wear a mask over your nose and mouth in public settings, on mass transportation, at events and gatherings, when traveling and anytime (and anywhere) you’ll be around other people.
      • Unvaccinated individuals age 2 and older should wear masks in public. Masks should not be worn by children under age 2 or by anyone who has trouble breathing.
      • Masks should be worn in addition to staying at least 6 feet apart, especially if indoors around people who don’t live with you.
      • Visit this CDC webpage for much more detailed information.
  • Should I postpone or cancel my travel plans?

    The CDC recommends delaying travel until you’re fully vaccinated, because travel increases your chance of getting and spreading COVID-19. If you’re not fully vaccinated and must travel, follow the CDC’s recommendations for unvaccinated people traveling internationally or domestically.

    Some people should not travel. People who are sick with symptoms of COVID-19, have recently tested positive for the virus that causes COVID-19 or have been exposed to a person with COVID-19 pose a very high risk to others during travel. See more here:

  • Should I avoid visiting my doctor or the hospital, or delay seeking other healthcare services, so as not to catch the virus?

    If you have a serious or life-threatening condition, please continue to visit the hospital emergency department, and call 911 in all emergencies. In these cases, you should not stay home. Hospitals and healthcare providers are taking extra measures to ensure the safety of all their patients, so that vital and emergency procedures can continue.

    If your condition isn’t serious or life-threatening, don’t delay, and call your healthcare provider to get his or her recommendation for what action is best in your situation. You may do the same for previously scheduled appointments for healthcare services that are not critical or timely. Your provider will help you determine your best course of action, whether that involves visiting a facility in person, receiving a service remotely (i.e. virtually) via telehealth or virtual visits, postponing a service or another option.

    For more information on telehealth services and virtual visits, please see the question below, “Does my insurance cover any types of telehealth and/or virtual doctor visits?”