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Many members. One alliance.

We Are Health Alliance™

For over 40 years, we’ve been creating insurance plans that put community first.

Our health plans offer comprehensive coverage for individuals, families, employers and employees. We also offer Medicare plans for eligible individuals. As part of Carle Health, we bring together resources, technologies and knowledge from across our entire organization. We also share efficiencies that better serve our patients and health plan members. Our interconnectivity helps us focus on improving health at the community level. We go beyond providing care when it’s needed and help people stay healthy, avoiding future hospital stays.

In 2014, we expanded our vision of community-focused care. We created an integrated health system with Confluence Health in north central Washington. Health Alliance Northwest™ offers employer group and individual Medicare Advantage plans with the same simple promise: Improve people’s lives through the right care, at the right time, for the right cost.

Member-Driven Performance


of members stay with us year over year.


of issues are resolved by Customer Service representatives on the first call.


of clean claims are processed within 10 business days.


of our employer groups stay with us from year to year.

Why Choose Us

We keep healthcare decisions where they belong: between patients and doctors. We partner with local doctors and hospitals to provide comprehensive coverage to over 234,166 individuals, families and employers. And we cover them all like family, delivering access to more in‑network providers and more personalized wellness perks – all while prioritizing affordable plan options. But most of all, we’ve invested significantly in our customer service. We believe if you need help, we should have your back.

Awards and Recognitions

Accredited with an A+ rating from the Better Business Bureau®.

Full accreditation by URAC for upholding a high standard of quality.

Received the Excellence in Quality Award from the Pharmacy Quality Alliance for the fourth year in a row.

Four-time certified Great Place to Work® healthcare organization currently employing over 650 Illinois and Washington residents.

Community Focused

Improving the communities we serve is a core part of our culture. We sponsor, support and participate in community events, such as webinars and in-person seminars. In addition to wellness education, we also invest in bettering the health of our members:

  • About 97% of each health insurance premium dollar goes straight into delivering healthcare and improving the wellness of our members.
  • We cover tests and treatments not required by law, which has led to valuable life-saving screenings and prevention.
  • 84% of members who use care coordination reach their care goals.
  • Our community outreach team is committed to furthering health literacy, education and supporting the communities that we serve.

Health Alliance members have full access to Hally® Health – a wellness platform dedicated to helping you live your healthiest life. From fitness courses and recipes to virtual visits and health coaching, Hally saves you time and money on your journey to wellness. You can also access your coverage anytime, anywhere with your secure Hally account on the MyChart app.

Learn More at

Quality Improvement Program

Our Quality Improvement (QI) program drives our accomplishments, allowing time and resources to be invested in improving care and service for members. Whether reviewing how well a procedure works or making our appeal process simpler, our QI program aims to make your experience better.

Learn More View Program


Get the latest news, information and current events from Health Alliance to help you stay informed.

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